Jennifer Black, a staff member with the TAACCCT Grant, answered Info Center calls on July 28.
The question came up during planning for the current enrollment cycle: If we know that calls to the TCC Information Center increase every July and August and that some callers will have trouble getting through, why not increase the number of people who answer phones?
We made it happen, and now there are 36 trained volunteers who will supplement Information Center staff through Aug. 24. Employees from departments college-wide signed up. Continue reading →
Over the past several weeks, the TCC community has provided insight and feedback regarding our pre-enrollment process. It became clear that one of the first steps in SEM should be to develop a clearer understanding of our current processes and then strategically develop a vision for the future.
So last week, TCC provided process mapping training to 22 college employees, who represented a cross-section of the college and included members of the faculty, executive staff and functional experts. This group of individuals will serve as the college’s “SEM Train-the-Trainer Process Mapping Team” and will be responsible for continuing to help engage the college community and guide the SEM process. Continue reading →
We’re looking for energetic and knowledgeable task force members for this phase, which we will be working on during the spring semester. If you or someone you know can contribute expertise, experience or just good ideas, complete the online nomination form. We are also looking for a few good students for this phase because, after all, this is all about them.