A “major” undertaking

By Daniel DeMarte
Vice President for Academic Affairs

small colored bucketsTCC’s new website organizes our diverse program offerings into what Web Communications calls  “buckets.” The idea is that, rather than asking a student to comb through 150 programs, we first provide a higher level overview of what you can study at TCC and how the programs are related.

In higher ed speak, those “buckets” are known as “meta-majors.” And TCC is well on the way to adopting this concept. Continue reading

Keeping track of our customers: students

Until the Prospect Tracking System came into wider use, keeping tabs on students and prospects may have involved notebooks, paper files or Excel spreadsheets. But as the need for shared information and collaboration has grown, so has the need for a more robust tracking system.

Now, that new system is in development: a customer relationship management (CRM) system. The need for CRM was identified during SEM Phase 1 process mapping. Continue reading

Guest post: New program materials are on the way!

Sample of new program materials

By Curt Wynn, marketing director

With a total of 146 academic programs (and counting), creating and maintaining informational materials for all of our academic programs has been a challenge. With the sheer breadth of our academic offerings, by the time materials were designed, proofed, approved and printed, many were already out of date.

The answer has eluded us for years. Until now.

Continue reading

Phase 2 teams are applying elbow grease to process mapping

TCC SEM Phase 2, Group 1, group photograph

Group 1 is mapping admissions, orientation and placement testing. Back row, from left: Terry Eusebio, Khristy Horne, Ray Zatt, Sarah Swager, Nina Elopre, Joyce Flowers, Lauren Rappold, Tuenika Wynn. Seated: Kevin McCarthy, Meshea Vann, Carolyn Cheek, Holly Estrada, Apple Tarves. (Photo courtesy of Dan Cawley)

 

Sticky notes and markers in hand, five teams have launched Phase 2 of TCC’s Strategic Enrollment Management initiative: Applicant to Student. They are working on an aggressive timeline with finalized “future state” maps to be completed by Dec. 5 and action registries by Dec. 12.

“As everyone knows, enrollment is already trending downward for the spring semester,” said Chuck Lepper, vice president for Student Affairs and one of the college’s three SEM champions. “It is critical that we move more students through the enrollment funnel in order to reverse that trend as soon as possible.” Continue reading

On to Phase 2! Kickoff is Oct. 2

Implementation of the first phase of Strategic Enrollment Management – “Pre-Enrollment” – is underway, with hundreds of improvements to recruitment and prospect management identified and also some immediate fixes.

In order to realize the college-wide benefits of the extensive process mapping and planning activities that began in the spring, TCC must commit to full implementation of these tasks.

And many on our staff are hard at work doing just that! Phase 1 implementation action items will continue on to completion using a project management approach and technology.

Enrollment artTake a deep breath, everyone, because Phase 2 – “Enrollment, from Applicant to Student” – launches on Oct. 2 with a kick-off meeting at our Center for Workforce Solutions. Phase 2 will include such college activities as academic advising, paying tuition and class registration.

With a reinforced and re-energized team, the Phase 2 kick-off meeting will include an overview and exercises in process mapping, as well as finalizing the project scope and an approach to the work.

We’re looking for energetic and knowledgeable task force members for this phase. If you or someone you know can contribute expertise, experience or just good ideas, complete and submit the online nomination form by Friday, Sept. 19.

Again, TCC and its students need your support and your elbow grease as we approach these questions:

  • Which offices and staffs should be involved?
  • How can we capture students’ voices?
  • What topics should be addressed?
  • What processes should be mapped as we look to streamline and standardize?

We want to hear your thoughts on these questions. Post comments below no later than Friday, Sept. 19, and remember to use the Your Voice form for task force nominations.

Daniel, Chuck & James (aka “The 3 Amigos”)