A new group to help guide TCC.edu

In the month ending Jan. 9, the TCC.edu website had more than one and a half million pageviews, and two of the more visited pages were “admissions” and “financial aid.” It’s clear that the revamp of the website, which we will undertake this year, will focus heavily on how students use the website, how they WANT to use the website and how the website can best move them from prospects to applicants to students.

If you want to inform that discussion, apply to be on TCC’s new Web Advisory Council. The council will act as a sounding board in the development of the new website, as well as bring ideas and information to the table about the structure and content of TCC.edu.

The goal of the WAC (we hesitate to call it the “whack”) is to bring diverse viewpoints and experiences to those who are charged with managing our public web presence. The council will comprise faculty and administrators, as well as representatives from all corners of the college, and also a student. It will operate under the auspices of the Office of Institutional Advancement.

Read the description of the Web Advisory Council here, and apply to be a member here.

Students: we need your participation, too! Here’s your nomination form.

One thought on “A new group to help guide TCC.edu

  1. As a TCC employee and mother of a second year student, I thought it was important that I share an experience we recently had with the college. My daughter, Elissa, is a Student Ambassador for the Chesapeake Campus and an outstanding high school scholar. She has a 4.0 GPA and was recently accepted to William & Mary starting fall ’14. As a student she is involved, successful and responsible.

    It was a shock to us last week to learn that she was dropped without warning from her spring semester classes because we owed the college $17.50.

    When looking at her student account, we could not see that she owed anything. It simply stated that her financial aid was pending and nothing was due.

    Elissa originally registered for her classes in November and was unaware that she was purged from the system until Wednesday, Jan. 8. Since she is transferring to William and Mary in the fall, it was essential for her to get back in those classes to stay on her degree track! Long story short, with the help of Provost Lisa Rhine and Kevin McCarthy, dean of student services, she was admitted back into her classes, although not the same sections. This raised a whole host of other issues. Since Elissa had already rented her books for the initial classes, we had to incur an additional $200 in book expenses because we had to buy new books per the new faculty requirements. At that late date, no books were available for rent.

    It seems that Elissa is not alone. I have heard of many students being purged from the system because of funds due. Many of these students don’t have the benefit of an inside-track to TCC administrators or access to hundreds of dollars for unexpected school costs like my daughter. In fact, I would doubt that many TCC students have the time to address such a huge obstacle to their learning.

    To be truly focused on student success, it seems that an email notification is warranted before dropping a student. We had no communications from the college regarding the status of her aid. Had we known about the $17.50 balance, I can assure you we would have swiftly paid it.

    It is my hope that our experience will help others avoid this very stressful and costly situation.

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