TCC expands Info Center capacity during peak enrollment

Jennifer Black, a staff member with the TAACCCT Grant, answered Info Center calls on July 28.

Jennifer Black, a staff member with the TAACCCT Grant, answered Info Center calls on July 28.

The question came up during planning for the current enrollment cycle: If we know that calls to the TCC Information Center increase every July and August and that some callers will have trouble getting through, why not increase the number of people who answer phones?

We made it happen, and now there are 36 trained volunteers who will supplement Information Center staff through Aug. 24. Employees from departments college-wide signed up. Continue reading

Keeping track of our customers: students

Until the Prospect Tracking System came into wider use, keeping tabs on students and prospects may have involved notebooks, paper files or Excel spreadsheets. But as the need for shared information and collaboration has grown, so has the need for a more robust tracking system.

Now, that new system is in development: a customer relationship management (CRM) system. The need for CRM was identified during SEM Phase 1 process mapping. Continue reading

Guest post: New program materials are on the way!

Sample of new program materials

By Curt Wynn, marketing director

With a total of 146 academic programs (and counting), creating and maintaining informational materials for all of our academic programs has been a challenge. With the sheer breadth of our academic offerings, by the time materials were designed, proofed, approved and printed, many were already out of date.

The answer has eluded us for years. Until now.

Continue reading

“Waiving” good-bye to paper pre-requisite forms

Spring brings a new crop of daffodils and a new crop of students from other colleges who want to take a course this summer at TCC. A 2014 innovation, proposed at a meeting of Public Affairs and Communications and Student Affairs was an online form to help students demonstrate they had met a course pre-requisite without having to fill out a paper form and stand in line at a campus.

Which is not easy if, say, you’re at Virginia Tech or JMU.

The online form went live for the summer of 2014, and immediately became popular. Students fill out information about the course they want to take and are able to attach their unofficial transcripts. Jennifer Perkinson, an advisor in the Info Center, evaluates and approves the requests, in collaboration with the College Registrar and academic division offices. Continue reading

An achievement in dual enrollment!

Jason Dyer, dual enrollment, TCC, Portsmouth

Jason Dyer started TCC while a student at Woodrow Wilson High School in Portsmouth. He was featured in the most recent issue of CareerFocus.

What began as a SEM process map last spring has resulted in a manual that provides standardized information on TCC’s dual-enrollment program. Executive Staff approved the manual at its Feb. 5 meeting.

Many different people – dual-enrollment counselors, admissions staff, career coaches – may interact with high school students and parents interested in dual enrollment. With dual enrollment, college-ready high school juniors and seniors may take courses at TCC or at their own schools that will count toward college credit. Continue reading